Product Updates: White Label, Improved Login Security, Guest Profile Updating

White Label Now Live

We’re excited to announce that White Label is now available and included in our Professional and Premium packages! You can now fully customize the HotelBuddy interface to match your brand:

• Replace the HotelBuddy logo with your own 

• Apply your brand’s primary colour 

Read more about White label options.

Your custom hotel app, fully branded with your logo and primary colour

New Guest Profile Updates

We’ve introduced new functionality that gives guests more flexibility and resolves common multi-room booking issues. Currently available for Opera Cloud and Suite8, more PMS integrations coming soon.

• Edit profile: Guests can update the name on an existing profile → Hotel receives an email notification when a name is changed 

• Replace profile: Guests can fully replace the profile name → Prevents guests from overwriting each other in multi-room bookings

• Adding profiles: Guests can add additional people to a reservation and are advised that additional guests may incur extra fees → Hotel receives an email notification when new guests are added 

Guests can now edit and replace profiles and add additional guests

How to enable:

Go to Settings → Guest Journey → Guest Info and enable:

• Allow adding additional guests

• Allow renaming guests

• Allow replacing guests

Give your guests more options to manage profiles

Improved Language Mapping

We’ve improved how guest language preferences are determined for Suite 8 customers. Previously, communication relied on the PMS language field — which is often incomplete or limited. Now we determine language based on: Guest citizenship → Country

Example: An Italian guest will now automatically receive emails in Italian. This results in more accurate and personalized guest communication.

Kiosk Check-In Improvements

Guests can now check in via kiosk until 08:00 AM on the following day.

Improved Casting Instructions

We’ve made casting instructions clearer and easier to follow for guests, improving the in-room entertainment experience.

Updated casting instructions make it easier for guests to cast content to the hotel TV

MFA & Stronger Login Security

We’ve added new security measures to better protect your hotel and guest data:

• Protection against repeated login attempts 

• Temporary account lock after multiple failed attempts 

• Automatic reset after successful login 

• MFA is now enabled during login

MFA (Multi-Factor Authentication) adds an extra login step by sending a one-time code to your email, making it harder for others to access your account even if they have your password. MFA is now automatically enabled during login. We strongly recommend keeping it enabled. If you stay logged in on the same device, your session can last up to 7 days of inactivity and up to 30 days with regular use.

MFA is an extra layer of security on top of your password

Connection Error Notifications

We have enabled system notifications so hotels are now automatically alerted about PMS connection errors, as well as payment and article posting errors in Suite 8.

Hotels are now automatically alerted about any PMS connection errors

HotelBuddy Lite is Now Live

We’re excited to launch HotelBuddy Lite — a free, web-based guest experience platform that requires no PMS integration or app downloads. With HotelBuddy Lite, you can:

• Create a digital hotel directory in minutes

• Share information via link or QR code

• Provide guests with: Wi-Fi details, check-out info, breakfast times, restaurant menus, other hotel services and FAQs 

  
  

Benefits:

• Fewer repetitive front desk questions 

• Clearer communication 

• Better guest experience 

👉 Check out the Full setup guide for step by step instructions and Get started for free

Create your free digital hotel directory

If you have questions or would like help setting things up, feel free to reach out at support@hotelbuddy.eu.