HotelBuddy Benefits
A Win-Win For Everyone!
HotelBuddy is designed to deliver benefits for both your guests and your hotel.
For guests, it means a seamless experience from check-in to check-out: no queues, no stress, and full control of their stay through a convenient, no-download app. They’ll enjoy faster service, instant communication, and personalized touches that make their stay memorable.
For your hotel, it’s about boosting efficiency and profitability—automated processes save time, reduce staff workload, and eliminate manual errors. You’ll increase revenue with smart upsells and extra services, enhance sustainability with paperless operations, and win with a stronger reputation and higher guest satisfaction.
A Complete Digital Guest Journey
Pre-Arrival
Guests receive a link to complete online check-in, explore upgrades, and book extra services, ask any questions via chat, and prepay ensuring a smooth and hassle-free arrival experience.
During The Stay
Guests can access hotel info, chat with staff, order services, open doors, cast content to the TV, and manage their stay entirely from their smartphones.
Departure
Online checkout allows guests to settle their bills, receive invoices, and provide feedback—all with just a few clicks, eliminating front desk queues.
What Hoteliers Say
"Hotelbuddy empowers businesses to serve customers on a deeper level by enabling personalization of marketing messages, automation of tedious tasks and providing more efficient ways to address customer needs."
Kaidi Krimm
Marketing Manager
Nordic Hotel Forum
"I’d recommend HotelBuddy to any independent hotel looking to enhance efficiency and offer a fully digital guest experience. It’s especially valuable for properties that aren’t bound by chain standards but still want to compete with major brands."
Maris Alnis
General Manager
Grand Poet Hotel
"The digital online check-in and mobile key have helped us reduce our environmental footprint significantly. As a Green Key-certified hotel, this is something we value highly. Since we started using HotelBuddy, the use of plastic key cards and printed registration forms has dropped noticeably."
Diana Timberg
General Manager
Lydia Hotel
"The ability to check in online, fill out registration forms and open the room with their smartphone saves time upon arrival and makes the check-in process more convenient for guests, and more efficient for the hotel. The app presents a solid win/win for guests and hotels."
Paul Taylor
Owner, Founding Partner
Unique Hotels Group
HotelBuddy Benefits
Thanks to automation and optimisation HotelBuddy contributes to
Streamlined Operations & Front Desk Efficiency
Increase Front Desk Efficency
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Simplifies check-in and check-out with fully contactless solutions, eliminating queues and dependency on staff.
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Saves everyones time: HotelBuddy check-in takes 2-3 minutes for the guest and no time for reception as the guest details and payment details are sent directly to the PMS.
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Automates repetitive tasks like data entry, freeing up staff to provide better guest service.
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Reduces manual errors.
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Eliminates messy, unsafe paper archives that require constant management. Online keys and guest movements are trackable improving safety.
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Alleviates staff shortage issues, increased employee retention due to lower stress and higher job satisfaction.
On average 60% of the guests who receive online check-in invitation decide to check in online.
Increase Revenue
Boost your hotel’s bottom line with targeted upsell opportunities and personalized offers.
Studies show that guests are more likely to purchase additional services when they can do so online. Services are readily available in their self-service portal, allowing for quick, hassle-free booking and payment with just a few clicks.
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Drive higher revenue through automated room upgrades tailored to guest preferences.
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Increase income by offering extra services like spa access, tours, or dining packages during the guest journey.
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HotelBuddy always offers a room upgrades or an extra services to your guests, while the staff might simply forget or have time for it.
Cut Operational Costs
Reduce operational expenses with innovative technology and automation.
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Save on labor costs by automating check-in, check-out, and data entry processes.
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Optimize front desk and housekeeping work schedules by reducing administrative workload, improve data analysis and improving task efficiency.
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Eliminate the need for printing registration cards, paper invoices, and physical room directories.
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Avoid expensive door lock upgrades with IoT-based digital key solutions.
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Reduce plastic costs by eliminating physical key cards.
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Eliminate hardware costs related to traditional kiosks.
Hotels can reduce operational costs by up to 30% by automating processes like check-ins, check-outs, staff scheduling and maintenance.
Thanks to improved and speedy customer service and guest convenience HotelBuddy contributes to
Increased Customer Satisfaction
Better & Faster Customer Service
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Give your guests the seamless, tech-enabled experience they expect.
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Empower guests with a no-download, web-based app for easy access to services.
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Integrated chat allows instant, real-time communication with hotel staff.
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Offers secure IoT-based digital keys for convenient room access.
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Enables QR kiosk check-ins, so guests can check in quickly without waiting in line.
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Enhances in-room entertainment by allowing guests to cast their favorite content to the TV.
Studies show that 70% of the hotel guest would use a digital guest solution, if enabled.
Sustainability & Eco-Friendliness
Reduce your environmental impact and appeal to eco-conscious travelers.
81% of travellers plan to choose sustainable accommodation options in 2025.
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Eliminates paper waste with fully digital processes, including registration cards, invoices, and room directories.
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Supports cloud-based storage of guest data, reducing the need for physical records.
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Positions your hotel as a sustainable and tech-forward destination.
Better Reputation
Boost your visibility, attract more bookings, and position your hotel as a modern, tech-savvy destination.
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Automatically collects guest feedback and encourages 5-star reviews on platforms like TripAdvisor.
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Strengthens your online presence and builds trust through positive ratings and testimonials.
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Enhanced security: Protect sensitive data, verify guests, and ensure secure access to hotel facilities.
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Helps your hotel earn a reputation for offering cutting-edge, contactless, and tech-driven guest services.
79% of Tripadvisor users are more likely to book a hotel with a higher rating when choosing between two otherwise similar properties.
More About Digital Guest Journey
Increase your revenue stream
Different studies show that online guests purchase more services (your services will be listed and readily available to be booked and paid within a few clicks in their personal devices). HotelBuddy always offers a room upgrade or an extra service to your guests, while the staff might simply forget it. Online check in is often done in a convenient setting, whilst the guest is in a relaxed state and more open to browse your services. The guest perceives the offers and upsells as a choice, not as a hard sell. Sales conversion increases significantly, when the guests are given more time to browse and choose between your services (PS! Online check in is normally completed a few days before arrival).
