HotelBuddy has created an all-in-one toolkit that adds a digital layer on your guest service flow. Our solution is modular and enables you to put together the perfect solution that is tailored to your hotel needs. The platform includes following tools:
Before the stay
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Online check-in
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Digital registration card
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Room upgrade module
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Extra Service sales
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Online payment
During the stay
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Personalised dashboard to the self-service platform
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Extra service sales
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Casting (Netflix, Youtube, Spotify)
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Chat with the hotel staff
Departure/post stay
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Online minibar sales
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Check out & online payment
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Automatic invoicing
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Post-stay feedback form
Main benefit
Convenience and personalisation you can offer to guests. The system allows for seamless check-in, room access, and check-out, as well as additional features such as room upgrades, extra service sales, and in-room streaming.
Save working hours
On average 40% of the guests who receive online check-in invitation decide to check in online. On average, the desk check in takes 5-10 minutes, with HotelBuddy it takes 2-3 minutes for the guest and no time for reception as the guest details and payment details are sent directly to the PMS. HotelBuddy takes off a lot of administrative work load from the reception staff, that time can be spent in providing much more guest-centric and personal service. The amount of mistakes will be reduced. Helps to reduce problems caused by the staff shortage
Increase the customer satisfaction rate
HotelBuddy takes off a lot of administrative work load from the reception staff, that time can be spent in providing much more guest-centric and personal service. Studies show that 70% of the hotel guest would use a digital guest solution, if enabled. Offering an online solutions enables you to attract more wider guest segments (PS! Gen Z already is the highest buying power in the world). The average Booking.com score for hotels using HotelBuddy is 8,9.
More services
Different studies show that online guests purchase more services (your services will be listed and readily available to be booked and paid for within a few clicks in their personal devices).
Upsell
Online check in is often done in a convenient setting, whilst the guest is in a relaxed state and more open to browse your services. The guest perceives the offers and upsells as a choice, not as a hard sell.
Upgrade
HotelBuddy always offers a room upgrade or an extra service to your guests, while the staff might simply forget it.
Conversion
Sales conversion increases significantly when the guests are given more time to browse and choose between your services (PS! Online check-in is normally completed a few days before arrival)
Online check in is more secure
Your guests will be verified online and the guest information will be stored securely and archived digitally, where the information can be accessed by the hotel any time during or after the stay. Paper archives are messy, require a lot of managing and not safe way to keep sensitive data. Online keys and guest movement are trackable. Each registered guest receives a unique and highly encrypted URL, which only they have the access to and it is highly secure (our URLs are so safe that it would take more than 8000 years to hack them).
Increase your revenue stream
Different studies show that online guests purchase more services (your services will be listed and readily available to be booked and paid within a few clicks in their personal devices). HotelBuddy always offers a room upgrade or an extra service to your guests, while the staff might simply forget it. Online check in is often done in a convenient setting, whilst the guest is in a relaxed state and more open to browse your services. The guest perceives the offers and upsells as a choice, not as a hard sell. Sales conversion increases significantly, when the guests are given more time to browse and choose between your services (PS! Online check in is normally completed a few days before arrival).
