HotelBuddy Lite – Your Free Digital Guest Experience Toolkit
Benefits of HotelBuddy Lite
Increase Your Revenue
From restaurant bookings to spa services, HotelBuddy Lite helps you boost revenue with a user-friendly webshop feature. Easily list and sell all your services during the guest's stay, accessible through a link or QR code.
Enhance Guest Satisfaction
Give your guests the digital convenience they expect! Instant access to hotel information and service bookings improves the guest experience—leading to better reviews and increased loyalty.
Save Time, Simplify Operations
No complex setup or PMS integration required. Guests can access the Hotelbuddy dashboard by clicking a link or scanning a QR code.
HotelBuddy Guest App
Hotel info
This serves as your digital room directory, designed to provide guests with comprehensive information about your hotel and its amenities.
Cast your device
Includes the personal Wifi network key for your guests and instructions how to cast content from their device to the hotel TV.
Check out
On the day of departure, your guests can check out here and, if necessary, pay for any additional services used.
Digital keys
With the "Unlock room" button your guests can open their room doors, corridor doors, spa and gym access, parking gates etc.
_edited.png)
Language selection
Guests can choose the langage their app is in and they receive communication from you. They can change that any time.
My stay
Your guests are able to keep an eye on their room bill during their visit and manage their orders made via HotelBuddy.
Chat with us
Your guests can use the chat function to communicate directly to the hotel staff, allowing you to give swift and accurate answers to their questions.
Extra Services
Your guests can explore the extra services and special offers provided by the hotel and conveniently book them directly through self-service.
HotelBuddy Lite guest app
Guest directory
The digital guest directory provides all the essential information guests need, from location, contact details, Wi-Fi access, and breakfast hours to details about facilities such as parking, spa treatments, and restaurant menus – everything your guests need to know is just a tap away.
Guests can easily view any paid services directly through the guest directory, making it simple to enhance their stay with additional experiences.
Webshop
The customizable extra services webshop makes it easy for guests to discover and book extra services before or during their stay.
Guests can make reservations or purchases directly through the webshop by adding the selected items to the cart, completing the payment, and instantly receiving a confirmation email for the booked services.
HotelBuddy Lite Guest App
Unlike the full-featured Professional version, Lite focuses only on guest info and extra service sales—without check-in or PMS integration.
Guest directory
The digital guest directory provides all the essential information guests need, from location, contact details, Wi-Fi access, and breakfast hours to details about facilities such as parking, spa treatments, and restaurant menus – everything your guests need to know is just a tap away.
Guests can easily view any paid services directly through the guest directory, making it simple to enhance their stay with additional experiences.
Webshop
The customizable extra services webshop makes it easy for guests to discover and book extra services before or during their stay.
Guests can make reservations or purchases directly through the webshop by adding the selected items to the cart, completing the payment, and instantly receiving a confirmation email for the booked services.
Who Is HotelBuddy Lite For?
Perfect for independent hotels, guesthouses, and small properties ready to modernize guest experience with zero investment.
Why Choose HotelBuddy Lite?
-
No Cost, No Risk
Start enhancing your guest experience and service sales without any financial commitment. -
Quick Setup
Get up and running in minutes with our intuitive, self-onboarding process. -
No PMS Integration Required
Ideal for hotels without a PMS or those whose PMS doesn't support guest experience platform integrations.
Hotels with Limited or Non-Integrated PMS Systems
If your PMS doesn’t offer an open API or isn’t currently integrated with HotelBuddy, HotelBuddy Lite provides a smart alternative. You can offer guests a digital room directory and sell your services without any backend complexity. No integration, no problem!
Hotels with Online Check-in Already Implemented
If your hotel already has an online check-in and pre-arrival process in place, HotelBuddy Lite can improve your revenue and customer experience ensuring a fully digital, in-stay experience.
Boutique and 5-Star Hotels
For hotels that prioritize personalized check-ins and in-person service, HotelBuddy Lite offers a way to balance tradition and technology. Guests can use the guest app to get acquainted with your spa treatments, request room service, or book a local sightseeing tour. Giving them access to modern conveniences adds to your hotel’s personal touch.
Guesthouses, Aparthotels, and Short-Term Rentals
Guesthouses, Airbnbs, and aparthotels can significantly improve extra service offerings with HotelBuddy Starter. Provide guests with easy access to excursions, or in-room amenities through a customized webshop, helping you increase extra revenue while enhancing the guest experience.
Simple Setup:
4 Steps To Launch Your Guest Experience Platform
With HotelBuddy Lite, your guests can access all services from their smartphones—without needing to download any apps!
Step 1:
Set Up Your Guest Directory
Build a digital guest directory that showcases important information like breakfast times, check-out time, room service, spa menu.
Step 2:
Create Your Webshop
Set up a digital webshop where guests can browse and purchase services such as spa treatments, transfers, or in-room amenities.
Step 3:
Generate Your QR Code
Generate QR code and URL to lead the guest to the HotelBuddy Lite app dashboard or to individual service pages.
Step 4:
Share Your QR Codes
Placing the QR code in key locations like the reception, lobby, and rooms or include it in guest communication emails.
FAQ
A mobile hotel directory (also known as a guest compendium or digital welcome book).
A digital guest directory is an online alternative to the traditional in-room folder or hotel compendium. Guests can view hotel information like Wi-Fi details, restaurant hours, contacts, and service options directly from their own smartphone, tablet, or laptop using a simple web link or QR code. It's also referred to as a digital guest information folder or digital welcome book.
Easily build your own mobile-friendly guest directory without coding.
HotelBuddy Lite makes it simple to create a digital hotel welcome book or guest info guide. Add your content (Wi-Fi, contacts, spa menus, etc.), organize it into sections, and share it via link or QR code. You can update info anytime, in multiple languages.
Use a mobile guest app or browser-based hotel guide to share info instantly.
HotelBuddy Lite lets you publish Wi-Fi passwords, restaurant hours, contacts, and other key info in one central digital guide. Guests access it on their smartphones, eliminating the need for printed papers or repeat questions at reception.
Offer add-ons and upgrades through a guest-facing upsell tool
HotelBuddy Lite works independently from your PMS. You can promote extras like breakfast, parking, spa access, or late check-out in a web-based app. Guests book and pay online, and your team gets notified instantly.
HotelBuddy Lite is a no-download guest app — works in any browser.
Unlike traditional apps, HotelBuddy Lite is completely web-based. Guests open the app by clicking a link or scanning a QR code — no installations, no updates, no login required. It works on any device, and adoption is higher than with downloadable apps.
Upgrade your in-room hotel directory to a clean, mobile version.
HotelBuddy Lite replaces printed guest directories and paper brochures with a digital version guests open on their phones. It’s always up to date, can be customized anytime, and makes your hotel feel modern and eco-conscious.
Automated upselling tools help boutique hotels earn more per guest.
With HotelBuddy Lite, you can promote services like spa treatments, room upgrades, or bike rentals directly to guests' phones. Since the process is self-service, it requires no extra work from your staff and helps generate revenue around the clock.
Turn a printed QR code into a digital concierge.
You can create a QR code that links to your HotelBuddy Lite guest app. Place it in guest rooms, elevators, or welcome emails. When scanned, guests can view your hotel directory, explore extras, and place bookings — all from their phone.
HotelBuddy Lite is a paperless, customizable alternative to room folders.
Rather than using printed binders or paper leaflets, HotelBuddy Lite gives you a digital room compendium that’s always current. It improves guest experience, saves printing costs, and helps reduce paper waste.
Lite focuses on guest info and upsells; Professional adds check-in, keys, and full automation.
HotelBuddy Lite is a completely free and simplified solution that doesn't require complex integrations. It includes features like a digital room directory, a customizable service webshop and QR code-based service access.
HotelBuddy Professional offers additional advanced features with full two-way PMS integration to to manage the full guest journey, including:
-
Online check-in and check-out
-
Mobile keys
-
Automated payments
-
Integrated guest profiles and data management
-
