HotelBuddy Lite – Your Free Digital Guest Experience Toolkit
Benefits of HotelBuddy Lite
From restaurant bookings to spa services, HotelBuddy Lite helps you boost revenue with a user-friendly webshop feature. Easily list and sell all your services during the guest's stay, accessible through a link or QR code.
Increase Your Revenue
Give your guests the digital convenience they expect! Instant access to hotel information and service bookings improves the guest experience—leading to better reviews and increased loyalty.
Enhance Guest Satisfaction
No complex setup or PMS integration required. Guests can access the Hotelbuddy dashboard by clicking a link or scanning a QR code.
Save Time, Simplify Operations
HotelBuddy Guest App
Hotel info
This serves as your digital room directory, designed to provide guests with comprehensive information about your hotel and its amenities.
Cast your device
Includes the personal Wifi network key for your guests and instructions how to cast content from their device to the hotel TV.
Check out
On the day of departure, your guests can check out here and, if necessary, pay for any additional services used.
Digital keys
With the "Unlock room" button your guests can open their room doors, corridor doors, spa and gym access, parking gates etc.
_edited.png)
Language selection
Guests can choose the langage their app is in and they receive communication from you. They can change that any time.
My stay
Your guests are able to keep an eye on their room bill during their visit and manage their orders made via HotelBuddy.
Chat with us
Your guests can use the chat function to communicate directly to the hotel staff, allowing you to give swift and accurate answers to their questions.
Extra Services
Your guests can explore the extra services and special offers provided by the hotel and conveniently book them directly through self-service.
HotelBuddy Lite guest app
Guest directory
The digital guest directory provides all the essential information guests need, from location, contact details, Wi-Fi access, and breakfast hours to details about facilities such as parking, spa treatments, and restaurant menus – everything your guests need to know is just a tap away.
Guests can easily view any paid services directly through the guest directory, making it simple to enhance their stay with additional experiences.
Webshop
The customizable extra services webshop makes it easy for guests to discover and book extra services before or during their stay.
Guests can make reservations or purchases directly through the webshop by adding the selected items to the cart, completing the payment, and instantly receiving a confirmation email for the booked services.
HotelBuddy Lite Guest App
Guest directory
The digital guest directory provides all the essential information guests need, from location, contact details, Wi-Fi access, and breakfast hours to details about facilities such as parking, spa treatments, and restaurant menus – everything your guests need to know is just a tap away.
Guests can easily view any paid services directly through the guest directory, making it simple to enhance their stay with additional experiences.
Webshop
The customizable extra services webshop makes it easy for guests to discover and book extra services before or during their stay.
Guests can make reservations or purchases directly through the webshop by adding the selected items to the cart, completing the payment, and instantly receiving a confirmation email for the booked services.
Who Is HotelBuddy Lite For?
Perfect for independent hotels, guesthouses, and small properties ready to modernize guest experience with zero investment.
Why Choose HotelBuddy Lite?
-
No Cost, No Risk
Start enhancing your guest experience and service sales without any financial commitment. -
Quick Setup
Get up and running in minutes with our intuitive, self-onboarding process. -
No PMS Integration Required
Ideal for hotels without a PMS or those whose PMS doesn't support guest experience platform integrations.
Hotels with Limited or Non-Integrated PMS Systems
If your PMS doesn’t offer an open API or isn’t currently integrated with HotelBuddy, HotelBuddy Lite provides a smart alternative. You can offer guests a digital room directory and sell your services without any backend complexity. No integration, no problem!
Hotels with Online Check-in Already Implemented
If your hotel already has an online check-in and pre-arrival process in place, HotelBuddy Lite can improve your revenue and customer experience ensuring a fully digital, in-stay experience.
Boutique and 5-Star Hotels
For hotels that prioritize personalized check-ins and in-person service, HotelBuddy Lite offers a way to balance tradition and technology. Guests can use the guest app to get acquainted with your spa treatments, request room service, or book a local sightseeing tour. Giving them access to modern conveniences adds to your hotel’s personal touch.
Guesthouses, Aparthotels, and Short-Term Rentals
Guesthouses, Airbnbs, and aparthotels can significantly improve extra service offerings with HotelBuddy Starter. Provide guests with easy access to excursions, or in-room amenities through a customized webshop, helping you increase extra revenue while enhancing the guest experience.
Simple Setup:
4 Steps To Launch Your Guest Experience Platform
With HotelBuddy Lite, your guests can access all services from their smartphones—without needing to download any apps!
Step 1:
Set Up Your Guest Directory
Build a digital guest directory that showcases important information like breakfast times, check-out time, room service, spa menu.
Step 2:
Create Your Webshop
Set up a digital webshop where guests can browse and purchase services such as spa treatments, transfers, or in-room amenities.
Step 3:
Generate Your QR Code
Generate QR code and URL to lead the guest to the HotelBuddy Lite app dashboard or to individual service pages.
Step 4:
Share Your QR Codes
Placing the QR code in key locations like the reception, lobby, and rooms or include it in guest communication emails.
FAQ
No downloads needed
You create QR codes for your digital guestbook and services. Guests scan these codes with their smartphones to access hotel information, book services, or chat with the reception—all without downloading an app.
Fully customizable
Yes! You can customize your digital guestbook, webshop, and service offerings by adding your own descriptions, images to match your hotel’s identity.
Webshop sales
You can sell a wide variety of services, including spa treatments, airport transfers, gift cards, and in-room amenities like a bottle of wine.
HotelBuddy Professional vs HotelBuddy Lite
HotelBuddy Lite is a completely free and simplified solution that doesn't require complex integrations. It includes features like a digital room directory, a customizable service webshop and QR code-based service access.
HotelBuddy Professional offers additional advanced features with full two-way PMS integration, including:
-
Online check-in and check-out
-
Mobile keys
-
Automated payments
-
Integrated guest profiles and data management
-
Easy setup
HotelBuddy Lite can be implemented within days with minimal setup since it requires no PMS integration.
Want a hassle-free start? Our Support Team can set everything up for you (available as an optional paid service).
Frees staff from manual work
HotelBuddy Starter is intuitive and easy to manage—no tech skills required.
A well-structured digital guest directory reduces repetitive info calls to reception by answering common guest questions like breakfast times or gym locations.
The webshop allows guests to book services on their own, cutting down on manual requests and freeing up your team to focus on high-value, personalized guest interactions.
