Increase Revenue with Room Upsells & Extra Service Sales
HotelBuddy’s upsell and extra service modules are designed to help hotels boost revenue by offering real-time room upgrades and personalized extra services. By leveraging guest data and timing offers strategically, you can create meaningful value for your guests while increasing your bottom line.
Benefits of Automatic Upselling
Increased Revenue
Unlock new revenue streams by presenting guests with personalized room upgrades and extra service offers during the online check-in and during the stay.
Enhanced Guest Experience
Delight your guests with tailored recommendations—from room upgrades to spa packages—designed to meet their specific preferences.
Automation & Ease
Upsells and extras are automatically integrated into the online check-in process, making it easy for guests to enhance their stay with a few clicks.
What Guests Say
Take a look at what happy travelers have to say about their experience using digital keys at our partner hotels. With Hotelbuddy, you can elevate guest satisfaction, boost your online reviews, and achieve higher ratings on platforms like Booking.com and Tripadvisor.
How Upselling Works
Pre-Arrival Offers:
Guests receive room upgrade and service offers during online check-in, allowing them to customize their stay before they even arrive.
In-Stay Opportunities:
Throughout their stay, guests can easily access and book additional services like dining reservations, spa treatments, or late check-outs via their mobile device.
Real-Time Updates:
With full integration into your PMS, all upsell purchases and service bookings are posted automatically or sent to the front desk for final confirmation.
Get Started with Upselling
Room upsells and extra services not only increase your revenue but also enhance the guest experience by providing personalized options that cater to their needs. This results in higher guest satisfaction and repeat business.
FAQ
Best hotel upselling solution
The best hotel upselling software is one that integrates with the PMS, automates room upgrades, and promotes extra service sales like breakfast, spa, or transfers. HotelBuddy’s upselling and cross-selling modules help hotels increase revenue by offering personalized upgrades, packages, and amenities directly to guests on their mobile device during online check-in or throughout the stay.
Effective hotel upselling requires offering the right service at the right time. With HotelBuddy’s automated upselling software, hotels can present room upgrades and extra services during online check-in or while the guest is on property. Because it is fully integrated with the PMS, HotelBuddy ensures these upsell offers are personalized, digital, and easy to manage—increasing revenue without extra workload for staff.
Cross-selling in hotels means offering additional hotel services beyond the room itself, such as late check-out, spa treatments, airport transfers, tours, or dining packages. Upselling upgrades the room type, while cross-selling increases guest spend with relevant add-ons. HotelBuddy’s cross-selling software automates these offers, maximizing extra revenue and improving the guest experience.
Hotel upselling techniques
Top hotel upselling techniques include:
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Pre-arrival upselling: sending personalized offers before check-in.
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Check-in upselling: suggesting room upgrades or extras during online check-in.
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In-stay upselling: promoting dining, spa, or experiences via the guest’s mobile.
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Automation: using HotelBuddy’s upsell platform to deliver offers digitally and at scale, without staff pressure.
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Hotels can upsell without being intrusive by using digital solutions instead of front desk pressure. With HotelBuddy, guests receive non-intrusive upsell offers on their smartphone—such as upgrades, late check-out, or spa services—at their own pace. This makes upselling feel like added value, not a sales pitch, increasing guest satisfaction and adoption.
Hotel upselling techniques
Rather than a hard sales pitch, modern hotels rely on automated upselling systems. HotelBuddy presents timely and relevant offers, such as a room upgrade during pre-arrival check-in or a spa package during the stay, ensuring upselling is personalized, automated, and guest-driven.
Hotel upselling techniques
Traditional upselling has drawbacks: it can add pressure on staff, feel pushy to guests, and often misses the right timing. With HotelBuddy’s digital upselling software, these downsides disappear. Upsell offers are automated, secure, and integrated directly with the PMS—eliminating extra work for staff and improving the guest journey.
Hotel extra services to upsell
Popular hotel upsell services include:
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Room upgrades (suites, sea view, balcony)
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Breakfast and meal packages
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Spa and wellness treatments
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Parking, transfers, car rental
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Tours and local experiences
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Early check-in and late check-out
HotelBuddy’s upselling module allows hotels to promote and manage all of these services automatically, boosting ancillary revenue while enhancing guest satisfaction.
Check out this blog article to craft irresistable extra services: https://www.hotelbuddy.eu/post/maximizing-extra-sales-revenue-tips-for-crafting-irresistible-product-descriptions
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Hotels using HotelBuddy’s automated upselling software typically see a 20–30% increase in ancillary revenue. The impact depends on room inventory, guest demographics, and upsell strategy. With HotelBuddy, upselling becomes a consistent and scalable revenue stream—turning extra services and room upgrades into profit with minimal effort.
Benefits of Upselling
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Increased Revenue: HotelBuddy’s Upselling solution can boost hotel revenues by €500–€10,000 per month, depending on the type and size of the property.
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Enhanced Guest Satisfaction: By offering personalized, tailored upgrades and services, hotels can improve customer satisfaction and foster guest loyalty.
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Improved Staff Efficiency: The solution automates most of the upselling process, reducing manual work and allowing staff to focus on more critical guest services.
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More Effective Upselling: Unlike front desk upselling, which can be inconsistent and less effective, HotelBuddy’s solution is designed to maximize revenue per guest. It eliminates the need for front desk staff to act as salespeople, providing a professional and seamless upselling experience.
HotelBuddy’s Upselling solution is a powerful tool to enhance your hotel’s profitability, guest satisfaction, and operational efficiency.
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