Web-Based Guest Experience Platform
Increase revenue, optimize front desk operations and improve guest experience through an intuitive guest app that works in any web browser.
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Features include Online Check-in, Mobile Keys, Upselling, Chat
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Go live in 2 weeks
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Integrates with your PMS
Why Accor hotels choose HotelBuddy
Accor hotels are under constant pressure to deliver consistent guest experiences while managing staffing challenges and operational costs.
HotelBuddy helps you standardise the digital guest journey across properties—without changing your core systems.
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Reduce check-in queues during peak hours
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Give guests faster access to their rooms
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Free up reception teams for higher-value interactions
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Offer the same digital experience across brands and regions
Built for your existing ecosystem
HotelBuddy integrates with Opera Cloud PMS through a two-way connection, ensuring all guest data, payments, and profiles stay fully synchronised.
Guest experience your brand can rely on
Guests access everything through a browser-based solution—no app required, which removes a major barrier to usage.
60% of guests choose online check-in when available (based on HotelBuddy portfolio across city and leisure hotels).
What guests can do in your guest app
What hoteliers say
"The ability to check in online, fill out registration forms and open the room with their smartphone saves time upon arrival and makes the check-in process more convenient for guests, and more efficient for the hotel. The app presents a solid win/win for guests and hotels."
Paul Taylor
Owner, Founding Partner
Unique Hotels Group
"I’d recommend HotelBuddy to any independent hotel looking to enhance efficiency and offer a fully digital guest experience. It’s especially valuable for properties that aren’t bound by chain standards but still want to compete with major brands."
Maris Alnis
General Manager
Grand Poet Hotel
Semarah Hotels Group
“I recommend HotelBuddy to both large hotels, where queues can form quickly with the simultaneous arrival of groups, and boutique hotels looking to improve their guest service. Less paperwork means more quality time with guests during check-in.”
Sergei Aleksandrov
Front Office Manager
Hestia Hotel Kentmanni
Hestia Hotels Group
“HotelBuddy has reduced paperwork and made the check-in process much faster. Even when guests need a physical key card, everything else is done: data is already in the PMS, payments are completed and night admins don’t need to manually enter guest details.”
Jekaterina Zinakova
Front Office Manager
Centennial Hotel Tallinn
Unique Hotels Group
Launch your own branded hotel app
without building one
Developing a mobile app from scratch can cost tens or even hundreds of thousands of euros. Beyond development, hotels must also manage:
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App store approvals
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Continuous software updates
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Compatibility with new phone models
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Security and data protection
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Integration with PMS and other systems
For most hotel groups, maintaining an app quickly becomes a full-time technology project.
HotelBuddy provides a ready-to-use white-label solution, allowing hotel groups to launch their own branded guest platform without building technology internally.
Media
We are proud to be spotlighted across reputable media platforms. Dive into these articles for deeper insights into HotelBuddy's impact and innovations. Click the articles below to read the full stories.
