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  • Writer's pictureAnu Metsallik

How To Maximize Your Hotel's Profits and Sell More Extra Services


As a hotel manager, it's clear that solely depending on room sales doesn't guarantee sustained profitability. Diversifying income sources is essential, particularly during low-occupancy times or when you're fully booked, and room sales can't be further maximized. Let's dive into strategies to elevate your hotel's profits, without altering your existing room pricing strategies.



Know Your Guests


At the core of every thriving hotel business are its guests. Truly serving their needs goes beyond just providing a comfortable bed or scenic views. Surveying customer satisfaction on a regular basis is crucial. Even a straightforward feedback form can shed light on areas needing improvement and potential additions to your list of services. Insights might range from updating outdated equipment to introducing innovative dishes catering to specific dietary restrictions. By staying attuned to these feedback loops, you not only meet but often exceed guest expectations.



Upsell Premium Rooms and Services


One of the most effective tactics to amplify hotel revenue is upselling. Without a significant additional investment, you can offer premium services like discounted last minute room upgrades or early check-in and late check-out. Guests are happy to pay extra for the flexibility. If your hotel is strategically located near event venues, or offices where parking can be a challenge, leveraging premium parking charges can be another lucrative avenue.



Craft Unique Experiences to Drive Demand


Why wait for demand when you can create it? Introduce distinct experiences: organize thematic evenings featuring renowned speakers, host skill-enhancing workshops, celebrate the local culture, or curate exceptional culinary journeys. Beyond in-house efforts, consider collaborations with premium brands to elevate the guest experience through upscale amenities and exclusive limited-time offers. If you have a cosy lounge equipped with a large screen, repurpose it for movie nights or championship viewings. Combine it with a carefully designed selection of snacks and beverages to make the most of this. In crafting such unique experiences, you not only satisfy guests but also uncover new revenue streams.



Reward Loyalty to Foster Return Stays


Recognize and value your returning guests by creating unique deals. This not only builds deeper loyalty but also paves the way for repeat reservations. Loyalty programs and point systems can be a game-changer: Every spend, no matter how small, should lead to rewards incentivising guests to make reservations directly through the hotel, bypassing third-party service providers. Membership benefits might include a variety of perks, such as free early check-ins, complimentary room upgrades or restaurant vouchers. By showing appreciation in tangible ways, you strengthen guest loyalty while optimising your revenue streams.



After diligently colleting guest feedback, crafting unparalleled experiences, and establishing robust loyalty initiatives, it's time to let the world know.


Here's how:


Invest in Staff Training for Optimal Service Delivery


The quality of a hotel's services frequently depends on its staff. Ensuring that your staff is knowledgeable about the range of services and trained in upsell strategies, is essential. Committing to consistent workshops and training sessions not only keeps them informed but sharpens their sales skills, enabling them to present the most fitting services to guests at opportune moments. Furthermore, by incentivizing staff to promote premium room categories and extra services, you not only boost their enthusiasm and commitment but also lay the groundwork for augmented hotel revenue.


Harness Technology to Streamline and Enhance Offerings


In this digital era, technology serves as a powerful ally in elevating guest experiences while reducing human error, especially when grappling with staff shortages. At times of high occupancy or during busy check-in windows, even the most diligent front desk staff might miss opportunities to suggest room upgrades or lack the nuanced product knowledge needed to effectively promote extra services. This is where intelligent systems like Hotelbuddy come into play. By automatically prompting guests about potential room upgrades, spa availabilities, or dining specials, you maximize exposure to your offerings without overwhelming your staff.


Embracing technology doesn't mean sacrificing the personalized touch that is the hallmark of hospitality. Rather, it facilitates consistent service quality and enables the tailoring of offers to individual guest preferences, ultimately leading to greater guest satisfaction and revenue growth.


Boost Your Online Presence to Stand Out in the Digital Landscape


For a hotel to succeed, building a strong online presence is fundamental. Consistency is key: Ensure that your offerings remain top-of-mind for your audience by regularly appearing in their inboxes and on their social feeds. Social media's influence, particularly among younger audiences, is profound. By presenting visually captivating images of your facilities or getting a genuine endorsement from a respected travel influencer, you can greatly increase the visibility of your property.


Moreover, before finalizing their accommodation choices, most guests consult online reviews. Thus, not only should your hotel feature outstanding reviews, but any negative feedback should be addressed promptly and with the utmost professionalism. Proactive engagement with online reviewers and social media followers reinforces your hotel's image as a reliable choice, fortifying trust and encouraging more reservations.


Conclusion

In today's dynamic hotel industry, standing still is moving backward. By continuously innovating and placing guests at the center of every strategy, not only can you maximize profits, but you'll also elevate the guest experience to unprecedented levels. When guests feel valued, they spend more and return frequently. It's a win-win!




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