HotelBuddy Product Updates: More Flexibility and Personalization

We’ve rolled out several exciting product updates to make HotelBuddy even easier to use for your team and smoother for your guests. These updates help you personalize the customer journey, improve your workflow, and improve the overall guest experience.

Flexible Extra Service Pricing

HotelBuddy now gives you more control over how you price and sell your additional services. In addition to setting fixed prices or charging per person, you can now price services per night— giving you more flexibility in how you package and sell add-ons.

Example: Selling parking per night in the extra services menu

Extra Services: Easy to Edit, Copy & Control

HotelBuddy now makes managing extra services faster and easier with a new all-in-one settings page. You can view, edit, copy, or delete services in just a few clicks — no need to jump between menus. Whether you're adjusting prices, changing service types, or updating seasonal offers, everything is now accessible in one place.

You also have full control over how each service is paid: automatically confirm, require prepayment, or post to the PMS upon confirmation. (Note: posting before arrival depends on your PMS permissions.) This flexibility helps reduce manual work for your team and ensures guests get a smooth booking experience.

Take full control of your extra services with a simple interface that makes setup and updates quick and effortless.

Smarter SMS Notifications

HotelBuddy keeps guests informed with automated email and SMS updates — like when online check-in opens, the room is ready, or check-out is available. Hotels can now disable SMS notifications entirely or manage them individually, giving you more control over communication costs and strategy.

Adding SMS notifications ensures guests don’t miss important updates about their stay

Improved Guest Registration

Speed up the check-in process by showing most common guest nationalities first. Hotels can now define their most popular countries in the settings — these will appear at the top of the citizenship and country dropdown menus during registration.

Easily define the most used countries in settings

Guests see popular countries at the top of the list

Bug Fixes & Other Product Updates

• Improved guest app dashboard layout for iPhone users, ensuring a cleaner, more intuitive experience.

  
  

• Enhanced email formatting across different email clients, so all messages look consistent and professional.

---

Introducing HotelBuddy Communication Suite

Send fully custamizable emails triggered on actions like booking created, check-in or check-out complete

The HotelBuddy Communication Suite is a guest messaging module that helps hotels manage both automated and one-off communications across the entire guest journey to specific guest segments.

Whether you're sending a check-in reminder, a spa promotion, or a post-stay thank-you message, our system ensures the right guest receives the right message at the right time — without adding work for your team.

The suite integrates directly with your PMS (Opera Cloud, Mews, HotelTime, Hotsoft, Infor), allowing you to:

• Pull live reservation data

• Trigger workflows on actions like booking created, check-in or check-out complete

• Automatically segment guests by status, room type, channel, or length of stay

More about the Communication Suite

Contact us to explore customization options and transform your hotel's operations and guest experience with HotelBuddy!