Digital Guest Experience for Hotels Using Infor PMS
Infor HMS is a cloud-native property management system designed for hotels, resorts, casinos and multi-property groups.
Built on a robust, multi-tenant architecture powered by Amazon Web Services (AWS), Infor HMS offers scalable, secure operations across large portfolios and complex environments.
HotelBuddy integrates directly with Infor via a secure 2-way interface. Reservation data, guest preferences, room categories, payment details, and service notes are updated in real time.
Key Benefits of HotelBuddy for Infor Users
Hotels using HotelBuddy report:
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50% shorter reception queues on peak hours
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25% increase in upsells
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60% guest adoption rate for online check-in
Launch a fully digital, web-based guest experience—from online check-in to mobile keys and upsells— contact us for full demo and setup.
What Does HotelBuddy Add to Infor
HotelBuddy connects directly to your Infor PMS. Reservation data, guest profiles, payment info, rate codes, and service notes are updated in real time.
Web-based guest app
Guests receive an email or SMS link to check in, upgrade rooms, order extra services, pay securely, access mobile keys, chat with reception, cast to the TV, and check out. All in their browser — no app download required.
Mobile keys — without replacing locks
HotelBuddy supports both smart locks via API integration and older electronic locks like Assa Abloy or Hoist through our IoT modules—so you can offer mobile keys without replacing your existing hardware. Guests unlock doors, spa areas, parking gates and more, directly from their phone.
Better guest communication and upselling
HotelBuddy helps you increase upsell revenue by suggesting room upgrades and extra services. Use rate codes or reservation notes to trigger specific upsell flows or prepayment rules. Hotelbuddy guest chat supports live messaging — instant answers, no more language barriers.
Automatic feedback collection
Happy guests are invited to leave reviews on TripAdvisor or Google Reviews. Negative ratings are routed to your staff first, so you can follow up before they go public.
HotelBuddy Features That Enhance Infor
Common Use Cases for Infor Hoteliers
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You are looking for a Infor mobile key system to use digital keys with Infor PMS without door lock change
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You want to improve the arrival process with an elegant and personalized Infor online check-in solution
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You are looking for Infor check-in automation with data synced to the PMS
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You are searching for an app-free digital guest journey solution for Infor
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You want to automate payments and upselling in Infor based on rate codes
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You are looking for a Infor upsell module to enable upgrading rooms and selling more extra services
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You are exploring plug-in tools to improve daily operations
Infor and HotelBuddy Case Studies
While some may fear technology creates a detached, impersonal customer service experience, Hotelbuddy actually empowers businesses to serve customers on a deeper level by enabling personalization of marketing messages, automation of tedious tasks, and providing more efficient ways to address customer needs.
Kaidi Krimm
Marketing Manager
Nordic Hotel Forum
Client-side design and user flow is well built and modern. Hotel side backend has a clean look, and you can get the usage statistics from the dashboard, accept/decline orders in one place. The hotel can manage all descriptions and translations itself. Automatic rules for prepayment bookings based on rate code or note fields in PMS.
Aimar Reinup
Revenue Manager
Hestia Hotel Group
Good upsell platform, marketing assistant, good data collector and analytics. The contactless access to rooms has gotten also a great feedback from customers. No need to fill out paper registration cards and no need to take a room key card with you since everything is in mobile that is always with you and everything works in browser!
Airiin Ojala
Hotel Manager
SOHO Hotel
Frequently Asked Questions about Hoteltime integration
FAQ
Activating online check-in for Infor
Infor supports limited online check-in but does not have a native online check-in app. To create a seamless and customized online check-in flow in Infor PMS, hotels can integrate with a third-party solution like HotelBuddy. It enables guests to safely check in, pay, upgrade rooms, book extras, and access mobile keys using a browser — no app download required.
Infor online check-in solution
The fastest and most flexible approach is to use a guest experience platform like HotelBuddy. HotelBuddy connects directly to Infor PMS via a two-way interface and automates the entire pre-arrival and check-in process — including digital registration, payments, upselling, and mobile key access. No manual data entry, no custom development needed.
Infor online check-in apps
Currently, there are no truly free online check-in apps available for Infor. If you’re looking for a cost-effective and user-friendly solution, HotelBuddy offers a fully integrated, web-based check-in platform designed for Infor. It comes with a fixed monthly fee and includes online check-in, digital registration cards, upselling, payments, and mobile keys (optional) — all without requiring guests to download an app or hotels to replace existing systems.
Automatic check-in invitations
Guests who provide an email address or phone number will receive automated welcome messages via email and SMS. These messages include a link to check in online to get access to the self-service portal before their stay begins.
Check-in links for Booking.com clients
Yes. Once a reservation is created in Infor PMS, HotelBuddy automatically sends a check-in invitation to the guest — regardless of how the booking was made. The hotel team has to define the automation rules (when messages are sent, the copy, payment rules, etc) and doesn’t need to send anything manually or copy guest contact info.
HotelBuddy can send check-in links to guests who book through OTAs that provide a guest-specific e-mail address.
Infor + HotelBuddy
Yes. HotelBuddy is a certified integration partner and connects with Infor PMS so that reservation data, guest details, payment info, and service requests are synced automatically in real time — no need for staff to retype anything.
HotelBuddy automatically retrieves guest and reservation information from your PMS and sends out personalized welcome emails. These emails include a link to the self-service portal, where guests can:
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Complete the registration card and provide details of all accompanying guests
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Provide a signature and agree to your terms & conditions
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Share estimated arrival times, and other important information
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Book room upgrades and extra services
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Provide the billing information and make secure online payments
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Infor offers a basic room upsell and service add-ons. For a more customizable flow you can choose HotelBuddy upselling module that works with Infor’s rate codes and reservation notes. Guests see personalized pre-arrival offers such as late checkout, breakfast, or spa treatments — and accepted offers are automatically posted to their folio.
HotelBuddy is the only solution on the market that supports smart lock integrations via API and also offers its own IoT modules for older electronic locks like Assa Abloy or Hoist. You can offer mobile keys without changing your existing hardware — and still use keycards in parallel.