Oracle Opera Cloud PMS
Digital Guest Experience and Digital Keys for Hotels Using Opera Cloud
What is Oracle Opera Cloud PMS?
Opera Cloud is a leading cloud-based Property Management System (PMS) by Oracle.
If your hotel runs on Oracle Opera Cloud PMS, HotelBuddy is the easiest way to upgrade your guest journey with contactless check-in, digital keys, automated upselling, and live chat.
HotelBuddy integrates directly with the Opera Cloud PMS via a secure 2-way interface. Reservation data, guest preferences, room categories, payment details, and service notes are updated in real time— no manual data entry needed.
Key Benefits of HotelBuddy for Opera Cloud Users
Hotels using HotelBuddy report:
-
50% shorter reception queues on peak hours
-
25% increase in upsells
-
60% guest adoption rate for online check-in
Launch a fully digital, web-based guest experience—from online check-in to mobile keys and upsells— available from Oracle Cloud Marketplace.
What Does HotelBuddy Add to Opera Cloud?
HotelBuddy connects directly to your Oracle Opera Cloud PMS. Reservation data, guest profiles, payment info, rate codes, and service notes are updated in real time.
Web-based guest app
Guests receive an email or SMS link to check in, upgrade rooms, order extra services, pay securely, access mobile keys, chat with reception, cast to the TV, and check out. All in their browser — no app download required.
Mobile keys — without replacing locks
HotelBuddy supports both smart locks via API integration and older electronic locks like Assa Abloy or Hoist through our IoT modules—so you can offer mobile keys without replacing your existing hardware. Guests unlock doors, spa areas, parking gates and more, directly from their phone.
Better guest communication and upselling
HotelBuddy helps you increase upsell revenue by suggesting room upgrades and services. Use Opera rate codes or reservation notes to trigger specific upsell flows or prepayment rules. Hotelbuddy guest chat feature supports live messaging — instant answers, no more language barrier issues.
Automatic feedback collection
Happy guests are invited to leave reviews on TripAdvisor or Google Reviews. Negative ratings are routed to your staff first, so you can follow up before they go public.
HotelBuddy Features That Enhance Opera Cloud
Common Use Cases for Opera Cloud Hoteliers
-
You’re looking for a Opera Cloud mobile key system to integrate mobile keys with Opera Cloud without changing locks
-
You want to reduce check-in queues and improve the arrival process and look for a cost-effective Opera Cloud online check-in solution
-
You are looking for Opera Cloud check-in automation with data synced to Opera Cloud
-
You’re searching for an app-free digital guest journey solution for Opera Cloud
-
You want to automate payments and upselling in Opera Cloud based on rate codes
-
You are looking for a Opera Cloud upsell module to enable upgrading rooms and selling more extra services
-
You’re exploring plug-in tools to improve daily operations
Opera Cloud News 2025
Hotels of all sizes—from global brands to independent properties—are accelerating their move to Oracle Hospitality OPERA Cloud to modernize operations, elevate guest experiences, and boost profitability.
In Oracle’s latest fiscal year (ending May 31, 2025), OPERA Cloud adoption grew by over 31% year-over-year, with 3,500+ properties now benefiting from the unified OPERA Cloud Central platform.
New adopters include leading brands such as Hyatt, Omni, Rotana, and Sercotel.
Recent Oracle Cloud new developments:
OPERA Cloud Central: Now used by 20+ new chains, offering real-time, centralized control over reservations, loyalty, and distribution across multiple properties.
OPERA Cloud Mobile: A multilingual progressive web app that empowers hotel staff with mobile tools for housekeeping, maintenance, and guest management.
Simphony Integration: Connects guest profiles with F&B operations to deliver personalized dining experiences and streamline service.
Oracle Payments: Increased processing volume 10x, with an average 5% cost savings and modern digital payment options fully integrated with OPERA and Simphony.
OHIP (Oracle Hospitality Integration Platform): Over 1,200 partners, including 650+ live integrations, supporting automation, innovation, and sustainability.
As hotels embrace cloud-first technology, OPERA Cloud is becoming the foundation for scalable, guest-centric hospitality.
Hotels Using Opera Cloud and HotelBuddy
While some may fear technology creates a detached, impersonal customer service experience, Hotelbuddy actually empowers businesses to serve customers on a deeper level by enabling personalization of marketing messages, automation of tedious tasks, and providing more efficient ways to address customer needs.
Kaidi Krimm
Marketing Manager
Nordic Hotel Forum
Client-side design and user flow is well built and modern. Hotel side backend has a clean look, and you can get the usage statistics from the dashboard, accept/decline orders in one place. The hotel can manage all descriptions and translations itself. Automatic rules for prepayment bookings based on rate code or note fields in PMS.
Aimar Reinup
Revenue Manager
Hestia Hotel Group
Good upsell platform, marketing assistant, good data collector and analytics. The contactless access to rooms has gotten also a great feedback from customers. No need to fill out paper registration cards and no need to take a room key card with you since everything is in mobile that is always with you and everything works in browser! Support is always there to answer questions and solve issues.
Airiin Ojala
Hotel Manager
SOHO Hotel
Case Studies
Frequently Asked Questions about Opera Cloud Integration
FAQ
Activating online check-in for Opera Cloud
Opera Cloud PMS supports limited online check-in via the Mobile Guest Experience module, but does not have a native online check-in app. To enable online check-in in Oracle’s Opera Cloud PMS, hotels can integrate with a third-party solution like HotelBuddy. It enables guests to safely check in, pay, upgrade rooms, book extras, and access mobile keys using a browser — no app download required.
Opera Cloud online check-in solution
The fastest and most flexible approach is to use a guest experience platform like HotelBuddy. HotelBuddy connects directly to Opera Cloud PMS via a two-way interface and automates the entire pre-arrival and check-in process — including digital registration, payments, upselling, and mobile key access. No manual data entry, no custom development needed.
Opera Cloud online check-in apps
Currently, there are no truly free online check-in apps available for Opera Cloud. Oracle offers built-in option such as Mobile Guest Experience, but this requires additional setup, licensing, and configuration.
If you’re looking for a cost-effective and user-friendly solution, HotelBuddy offers a fully integrated, web-based check-in platform designed for Opera Cloud. It comes with a fixed monthly fee and includes online check-in, digital registration cards, upselling, payments, and mobile keys (optional) — all without requiring guests to download an app or hotels to replace existing systems.
Opera Cloud + HotelBuddy
Yes. HotelBuddy is a certified integration partner and connects with Oracle Opera Cloud via the Oracle Hospitality Integration Platform (OHIP). Reservation data, guest details, payment info, and service requests are synced automatically in real time — no need for staff to retype anything.
HotelBuddy automatically retrieves guest and reservation information from your PMS and sends out personalized welcome emails. These emails include a link to the self-service portal, where guests can:
-
Complete the registration card and provide details of all accompanying guests
-
Provide a signature and agree to your terms & conditions
-
Share estimated arrival times, and other important information
-
Book room upgrades and extra services
-
Provide the billing information and make secure online payments
-
Yes. HotelBuddy supports smart lock integrations via API and also offers its own IoT modules for older electronic locks like Assa Abloy or Hoist. You can offer mobile keys without changing your existing hardware — and still use keycards in parallel.
Online check-in with Opera Cloud
No. HotelBuddy is entirely web-based. Guests receive a secure link by email or SMS and complete all check-in steps — including ID submission, prepayment, upgrades, digital signature, and mobile key activation — in their browser. No app download is required.
HotelBuddy is Oracle certified
Yes. We use the Oracle Hospitality Integration Platform (OHIP) to connect with Opera Cloud. You can find us on the Oracle Cloud Marketplace:
https://cloudmarketplace.oracle.com/marketplace/en_US/listing/169315481
Automatic check-in invitations
Guests who provide an email address or phone number will receive automated welcome messages via email and SMS. These messages include a link to check in online to get access to the self-service portal before their stay begins.
Check-in links for Booking.com clients
Yes. Once a reservation is created in Opera Cloud PMS, HotelBuddy automatically sends a check-in invitation to the guest — regardless of how the booking was made. The hotel team doesn’t need to send anything manually or copy guest contact info.
HotelBuddy can send check-in links to guests who book through OTAs that provide a guest-specific e-maill address.