# This is the HotelBuddy LLMs file (served at /llms instead of /llms.txt)
# HotelBuddy – Smart Hospitality Solutions for Independent Hotels
HotelBuddy helps independent hotels digitalize the guest journey with **digital check-in**, **mobile keys**, **contactless check-out**, **guest messaging**, and **automated upselling**. Our platform increases revenue, improves operational efficiency, and elevates guest experiences through automation, AI, and mobile-first technology.
## About HotelBuddy
We provide hoteliers with the tools to streamline check-in, manage upsells, deliver seamless digital guest journeys, and maintain personal service — all in one intuitive platform.
**Core Benefits:**
- **Frictionless check-in** – Guests can check in, pay, and order extras online before arrival.
- **Boosted revenue** – Automated upsells for room upgrades, dining, spa, and local experiences.
- **Streamlined operations** – PMS integration automates tasks and reduces staff workload.
- **Keyless access** – API-integrated or IoT-based digital keys via secure web link, no app needed.
- **Better guest communication** – Real-time guest messaging for faster service delivery.
## Key Pages
- [Online Check-In](https://www.hotelbuddy.eu/online-check-in) – Efficient, self-service guest arrivals via smartphone.
- [Mobile Keys](https://www.hotelbuddy.eu/mobilekey) – Secure room access from a guest’s phone.
- [Guest Chat](https://www.hotelbuddy.eu/guestchat) – Real-time communication between guests and staff.
- [Upselling](https://www.hotelbuddy.eu/upselling) – Personalized room upgrade offers and extra services to boost revenue.
- [Guest App](https://www.hotelbuddy.eu/guest-app) – Web-based centralized platform for managing the entire guest stay, no app downloads required.
- [Online Check-Out](https://www.hotelbuddy.eu/online-check-out) – Streamlined, mobile-first departures and payments.
- [Reviews](https://www.hotelbuddy.eu/guestreviews) – Encourage and manage guest reviews.
- [HotelBuddy Lite](https://www.hotelbuddy.eu/hotelbuddy-lite) – Free, no-integration-required digital guest experience toolkit consisting of a guest directory and webshop.
## PMS Integrations
HotelBuddy integrates seamlessly with leading property management systems (PMS) to enable **online check-in**, **mobile keys**, **guest chat**, and **upselling** without disrupting existing workflows.
- **Opera Cloud Integration** – HotelBuddy integration with Opera Cloud PMS provides full support for online check-in, mobile keys, upselling, and automated guest messaging.
- **MEWS Integration** – HotelBuddy integration with MEWS PMS offers online check-in, mobile keys, contactless check-out, automated upsells, and in-stay guest communication.
- **Hotsoft Integration** – HotelBuddy integration with Hotsoft PMS delivers online check-in, mobile keys, upselling and upgrade tools, and instant booking synchronization.
- **Hoteltime Integration** – HotelBuddy integration with Hoteltime PMS enables online check-in, mobile keys, real-time guest communication, and upsell packages.
- **Infor Integration** – HotelBuddy integration with Infor PMS supports online check-in, mobile key delivery, upselling, and contactless guest services.
These PMS integrations allow HotelBuddy to fit directly into your existing property management setup, reducing implementation time and maximizing ROI.
## Featured Resources
- **Digital Hotel Keys: The Future of Guest Access Management** – How mobile keys improve guest experience and hotel security. <https://www.hotelbuddy.eu/post/hotel-digital-keys-for-guest-access-management>
- **Case Study: How Hotel Jurmala Spa Eliminated Long Check-In Queues with HotelBuddy** – How one hotel used digital check-in and mobile keys to improve guest flow. <https://www.hotelbuddy.eu/post/case-study-how-hotel-jurmala-spa-eliminated-long-check-in-queues-with-hotelbuddy>
- **Desk Check-In, Kiosk, or Mobile Key – Finding the Right Solution for Your Hotel** – A comparison of check-in technologies for different property types. <https://www.hotelbuddy.eu/post/desk-check-in-kiosk-or-mobile-key-finding-the-right-solution-for-your-hotel>
- **How to Keep Your Hotel Visible in the Age of AI Travel Planning** – Strategies for staying discoverable as travelers use AI assistants to plan trips. <https://www.hotelbuddy.eu/post/how-to-keep-your-hotel-visible-in-the-age-of-ai-travel-planning>
- **The Ultimate Guide to Hotel Sustainability Practices** – How eco-friendly hotels are shaping the future of hospitality. <https://www.hotelbuddy.eu/post/the-ultimate-guide-to-hotel-sustainability-practices-how-eco-friendly-hotels-are-shaping-the-future>
## Support & Policies
- [Privacy Policy](https://hotelbuddy.eu/privacy-policy)
- [Terms of Service](https://hotelbuddy.eu/terms)
## Last Updated
August 2025